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Member Benefit Can Help With Higher Call Volume

Wednesday, March 18, 2020   (0 Comments)
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A message from Ruby, a VBA member benefit provider

VBA member benefit Ruby-logoIn light of the national and global landscape changing so quickly, we are hearing from many customers that they're receiving higher than normal inquiries and and an influx of communications.

Here at Ruby, fielding your client calls and requests for support is what we do best. We want to take a moment to remind you that whether you need short-term help, overflow support, or long-term backup, our award-winning receptionists and chat specialists offer a seamless experience for your clients -- who won’t know they are not calling your office.

We curate our conversations with your clients to match the messaging and tone of your practice. We do intake, transfer calls, relay messages within minutes, offer bilingual services, and provide unmatched customer communication and support. We also:

  • Handle overflow calls when your staff is out sick or working remotely,
  • Make outbound calls on your behalf to keep your clients up to date on any safety measures in place before their appointment,
  • Route inbound calls to individual team members on their cell phones/direct lines, and
  • Ensure that 100% of your calls* are handled by a live, professional receptionist and provide initial screening of the call

And, with the Ruby mobile app, you can turn Ruby’s service on and off in a matter of seconds, allowing us to be your safety net when you need us most.

Get started now!

Want to learn more on how Ruby can help you today? Call us at 855-223-9699 or email hello@ruby.com. VBA members receive 7% off their monthly bill when they sign up.

 

*Our receptionists can cover basic business hours, as well as extended evening and weekend hours. The full range of our live answering capabilities is Monday thru Friday 8 a.m.–midnight Eastern Time and 9 a.m.–9 p.m. Eastern Time on weekends.


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